The Talent Acquisition Manager will oversee a team of recruiters, ensure high-quality candidate outreach, monitor call performance, and maintain accountability for daily team activities. This role involves hands-on management, coaching, and ensuring recruitment KPIs are met. You will conduct daily calls with the team, monitor the quality of candidate engagement, and continuously optimize the recruitment process.

Key Responsibilities

 

• Team Management:

• Lead, mentor, and motivate a team of recruiters to meet performance goals and improve candidate outreach.

• Monitor recruiter performance against KPIs, including call volume, interview conversions, and placement rates.

• Organize and lead daily start-of-day calls to set priorities and ensure team alignment.

• Handle escalated issues and provide problem-solving support to recruiters.

• Call Quality Monitoring:

• Regularly listen to recruiter calls on OpenPhone, assess the quality of communication, and ensure adherence to scripts.

• Provide feedback and training to improve recruiter performance in candidate engagement, objection handling, and job pitch delivery.

• Conduct regular call quality reviews and create action plans for underperforming recruiters.

• Recruitment Process Optimization:

• Develop and implement recruitment strategies to improve candidate sourcing and pipeline building.

• Identify process inefficiencies and recommend changes to increase recruitment speed and quality.

• Work with leadership to refine and maintain KPIs and performance metrics.

• Collaboration and Communication:

• Collaborate with the Director of Talent Acquisition and other leadership team members to ensure seamless execution of recruitment strategies.

• Coordinate with the sourcing team to maintain a strong candidate pipeline.

• Facilitate communication between recruiters and clients, ensuring high client satisfaction.

• Reporting and Analysis:

• Provide daily, weekly, and monthly reports on recruitment activities, highlighting successes, challenges, and areas for improvement.

• Analyze recruitment metrics to identify trends and make data-driven decisions.

• Recruitment Training and Development:

• Onboard new recruiters and provide continuous training on recruitment best practices, call scripts, and industry-specific knowledge.

• Develop and implement training programs to ensure consistent recruiter growth and success.

• Other Responsibilities:

• Ensure proper use of recruitment tools (e.g., CRM, OpenPhone, LinkedIn Recruiter, etc.).

• Monitor recruiter adherence to the recruitment process and ensure data is entered accurately in the CRM system.

• Lead by example by occasionally stepping in to handle high-level recruitment tasks, such as candidate interviews or client meetings.
   

Key Qualifications

 

• Experience:

• 5+ years of experience in recruitment, with at least 2+ years in a management role.

• Previous experience in healthcare recruitment is a plus.